Q: What degree of support accompanies each of your built to order computers?

A: We understand that the best way to success is through completely satisfied customers. Your computer from Hoov PC Services includes email and phone support for as long as you own the machine. It is our commitment to provide tech support to the extent that ensures the proper function of your hardware. While this includes resolving basic problems with your operating system, any help needed beyond this is not covered by our support.

Q: How can I know what kind of computer I need? I don't even know the difference!

A: A large part of every one of our sales is the initial consulting. The best thing you can do is to start by telling us what you will be using this system for. That information, combined with a target budget for your purchase, will allow us to make a complete recommendation for you! We take great care to explain all of the choices to you, and to tell you why we recommend the parts we do. You may not know the difference right now, but it is our job to educate you enough that you can make an informed decision. We are always happy to work with you! Just send us an email to get started.  We've also got a great guide to computer hardware, which you can find here.

Q: How much will it cost to ship a computer to me?

A: In order to estimate shipping costs, we not only need your address, but we need to know the size and weight of your computer. Therefore, we really can't give a real quote until you have a quote on file. The best way to get a pricing estimate on shipping is to put together a computer on our website and submit it to one of our techs.

Alternately, you can go to UPS.com and get a pricing estimate. We charge our shipping at cost, so the price you see there should be fairly accurate.

Q: Why should I order through Hoov PC Services instead of a larger company like Dell?

A: First, Hoov PC Services has one thing Dell can never have: extremely responsive and extensive customer service. Our average response time to client emails is under an hour, and it is not uncommon for us to exchange a dozen emails with a client before they purchase. It's not Dell's fault that they can't perform those services -- they are simply too big to offer that. We will stop at nothing to make sure you are completely happy with your purchase. That is our main strength over Dell. Second, we believe our systems are configured much more intelligently than Dell's. Since they do not have the time to work with each and every customer, their computers are not tailored to fit each customer's unique needs. Hoov PC Services, on the other hand, makes sure to take the time to correctly configure a computer. While working with you to put together a computer system, the first question we ask is "What will this computer be used for?" If your computer supplier, whether it be Dell or Hoov PC Services, does not know the answer to that question, there is no way the build to order computer can be tailored to suit your needs!

Q: Do you offer financing?

A: Regrettably, we do not. We have found that our interest rates would not be competitive, so we have not pursued this option. We do however accept all major Credit Cards.

Q: How quickly can you get a computer system to me?

A: In most cases, we can ship a computer system out in 3-5 days. Compare that with the average 10-15 days from most of our competitors! Depending on the shipping method you choose, this means that a computer can be at your door in the same week that you place your order! If you are in Peoria, you also have the option of having a tech personally deliver the computer to your home and setting it up. If your order includes special order or low demand parts, it take additional time.

Q: Do you have any sales or special pricing?

A: We have a very clear policy on our pricing -- our prices are based on our costs, and nothing else. There are many companies out there that know they can get away with charging $5 more for parts here and there, and then price other parts more competitively. We do not do that. That's why we do not have specials, sales, promotional pricing, or anything of the sort. It has always been our goal to make the entire process as simple and clean as possible so you know exactly what you're paying for.

In that same spirit, we do firmly believe that if we experience a lower cost of production, that savings should be passed along to you. Therefore, we do offer discount on quantity orders, starting at quantity 5.

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